Joining Instructions

JOINING INSTRUCTIONS FOR ONLINE COURSES

If you have booked an online course and exam please read the instructions below and follow
them exactly.
Upon reciept of these instructions please send the following information to
info@completehighwaystraining.co.uk ASAP:

  1. Full name of the person sitting the course
  2. Date of Birth
  3. Email Address
  4. Telephone Number
  5. Full Address & Postcode
  6. A passport style photograph (head and shoulders only, plain background, no hats or
    glasses unless you always wear glasses)
    To sit the online courses you will need the following items;
  7. A laptop or PC with a webcam and audio (IT WILL NOT WORK ON A PHONE OR A
    TABLET / IPAD)
  8. Photographic I.D (This will be scanned prior to your exam)
  9. A quiet area without disturbance to sit the course and exam, no headphones are
    allowed or talking to others
  10. Google Chrome MUST be used as your internet browser, and you MUST have a
    strong, reliable internet connection.
  11. You must have access to your email
    You will receive x2 emails, check your junk folder also (if you don’t have them by
    3pm the day before your course starts call 0800 699 0883 or email
    info@completehighways.co.uk
  12. One email invites you to a ZOOM meeting, the link in the email is what you need to
    click 5 minutes before your training course begins. On the ZOOM call you will see a
    full screen of the PowerPoint presentation & a small screen with our instructor
    delivering the course. You will be able to talk with him and ask questions just like a
    normal course.
  13. You will receive an email from proctor with checks that must be complete and passed
    before you receive the link to your exam. (screen share/audio)
  14. Another email will come from ProctorExam with the link to your actaul exam once all
    checks have been completed, your trainer will then tell you when to start. DO NOT
    TRY TO ACCESS YOUR EXAM EARLY OR IT WILL VOID AND YOU WILL HAVE
    TO PAY IN FULL AGAIN.
  15. We cannot assist you with the exam, you must set it up, login, and complete the
    exam yourself. Only phone us about it if you can’t login for any reason. TEL: 0121
    516 2861
    Upon completion of exams please email info@completehighwaystraining.co.uk if you have
    had any issues.